TeleTech is full of hot air. - werkgeversreview Anonieme werknemer bij TTEC
2,0
14 nov 2016
Anonieme werknemer
Huidige werknemer
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht
Pluspunten
This company provides resources for training, and pays for state licensing exam.
Minpunten
This company has very poor structural organization, and has not stood by their word on procedures, professionalism or confidentiality mediums.
Reactie van TTEC
9y
Thank you for your feedback. We're glad you like the training and paid state licensing exam. We do apologize, however, for the lack of communication you've experienced so far at TeleTech. If you don't mind, could you email us at socialmediateam@teletech.com and tell us your location and account so we could look into this further? Thanks!
Not much training, only 2 weeks provided and then QAs begin right away.
Reactie van TTEC
3w
Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you enjoyed the flexibility of remote work and had a positive experience with your managers. We also appreciate your comments regarding the training experience and onboarding support. Feedback like yours helps us continue evaluating how we prepare and support employees as they transition into their roles. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
Remote work
Some insurance benefits
Reasonable Pay
Minpunten
- Lack of transparency in regards to pay, benefits, drug tests, etc...
- Extremely high pressure work environment
- Extensive micromanagement
- Poor relationship with clients leading to poor communication between leadership and agents on the production floor
- Questionable Treatment of new agents
- Very little flexibility in regards to time off, VTO, and PTO
- Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues)
- Tenure takes precedent over performance leading to ethically questionable leadership and poor communication