My experience in Teletech Mexico - werkgeversreview Service Delivery Manager bij TTEC

3,0
5 jan 2017
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Teletech has great general organizational structure. Great learning environment. i know i have learned plenty in my 8+ years in the company.

Minpunten

It does feel often that the company places more focus on their bottom line margin gains over people and their contributions. This reflects negatively on the company and its image across the operations floor, support departments and even external job seekers.

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Reactie van TTEC
9y
Thanks for the review and congratulations for being part of the TeleTech family for more than 8 years! TeleTech is certainly a place where you can learn a lot and at the same time develop your career. Management will always consider what's best for everyone even if at times it may not look that way. Attrition has always been high in this industry but we feel that management is set to keep talent and develop employees further more than ever, with the recent launch of iAspire. Thanks again for the review and have a great start this 2017!

Ontdek andere reviews over TTEC

5,0
30 apr 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Great company and good hours.

Minpunten

Back to back calls but is manageable.

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Reactie van TTEC
1mo
Thank you for sharing your feedback and for your time with us as a Customer Service Agent. We’re glad to hear you had a positive experience overall and appreciated the good hours and manageable call flow. We also appreciate your note regarding back-to-back calls, and we recognize the importance of maintaining a sustainable workload. We wish you all the best in your future endeavors and continued success in your career.
1,0
30 apr 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

The opportunity to work remote is the only pro.

Minpunten

I rarely leave negative reviews, but my experience here was frustrating enough that I feel it’s important to share for others considering employment. The company suffers from major disorganization and a lack of consistent policies. Expectations frequently changed without clear communication, making it nearly impossible to feel confident in your performance or job security. Metrics were unrealistic and difficult to achieve, especially given how understaffed the team was. Instead of addressing staffing issues, the pressure was pushed onto employees. Compensation does not match the workload or expectations. Employees are underpaid for the level of performance demanded, and benefits are disappointing. One of the biggest concerns is that earned PTO, vacation time, and sick time are not paid out, which feels unfair and misleading. Management practices were also questionable. Employees were required to be on camera, which felt excessive and unnecessary for the type of work being performed. Overall, there was a lack of trust and professionalism in how employees were treated. This role could have been much better with proper organization, fair policies, and realistic expectations, but unfortunately, it fell far short.

1
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Reactie van TTEC
1mo
Thank you for taking the time to share such detailed feedback and for your years of service as a Customer Service Representative. We’re glad to hear you value the opportunity to work remotely. We also take your concerns very seriously regarding consistency in communication, workload expectations, staffing, compensation, benefits, PTO policies, and management practices. Feedback like yours is important and helps highlight where we need to continue improving clarity, fairness, and support for our employees. We appreciate your candor and wish you all the best moving forward.
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