Wow! This is unbelievable. - werkgeversreview @Home Agent bij TTEC

2,0
19 jan 2017
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

I'm a temporary @home agent. The only pro is that it's at home and part-time. If you are wanting that kind of position for seasonal work.

Minpunten

I've been in training for 9 days. You are in an online meeting class with 15-20 other new hires. You spend most of your day on your own because your trainer doesn't know much more then you. Then you spend the day listening to others talk over each other and complain they can't get anything to work or they don't know what we're doing. You basically spend about 2 weeks lost and listening to others expressing the same sentiments. Then your trainer is overwhelmed and just picks 4 or 5 out of the group to focus her attention on while basically ignoring the rest of the group. Then you get thrown on the phones and you're clueless.

avatar
Reactie van TTEC
9y
Thanks for your review. We're glad you like the work from home setting. We're sorry if you feel the training process isn't that effective. We'll check on the program and see how else we can improve it. Thank you once again!

Ontdek andere reviews over TTEC

5,0
21 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Remote work, training, and equipment provided.

Minpunten

Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

avatar
Reactie van TTEC
1w
Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
3,0
3 jul 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

you will always have a job if you come to work and follow their rules

Minpunten

back to back calls if you have a good, moral supervisor or operational manager it helps a lot with missing time or unexpected emergencies

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