The experience sent me to bed with nightmares daily - werkgeversreview Customer Service Representative bij TTEC

1,0
23 mei 2012
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

I had a paycheck. The hours were consistent. If you like talking on the phone and settling issues with customers, this is a fun job. You learn how to handle conflict and become a pro at conflict resolution -a much needed skill set.

Minpunten

The cost of medical care, dental care, vision was higher than I payed elsewhere. The mentality of the people I worked with was limited to people without degrees. The management were payed the same wages as the customer service reps. The management believed they were better than others, ego's were inflated. The problem solving skills involved with interactions with people were lacking, which is saying a lot since this is a company that deals with customers daily.

Ontdek andere reviews over TTEC

5,0
11 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Remote work, easy to work with.

Minpunten

Not much training, only 2 weeks provided and then QAs begin right away.

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Reactie van TTEC
3w
Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you enjoyed the flexibility of remote work and had a positive experience with your managers. We also appreciate your comments regarding the training experience and onboarding support. Feedback like yours helps us continue evaluating how we prepare and support employees as they transition into their roles. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
5,0
6 jul 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Remote work Some insurance benefits Reasonable Pay

Minpunten

- Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

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