Good Training, but... - werkgeversreview CSR2 bij TTEC

1,0
29 mrt 2018
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

The work from home training for the program I was on was good. Our trainer was awesome and very available to us if we were having difficulties.

Minpunten

Constant system errors, I mean , constant! There is a lot they don't tell you before training, they wait until you go into nesting. Your schedule can change in a moment's notice. They put you on the phones when you're still not feeling prepared and they don't pay enough attention to the Skype messages to help you in a timely manner with policy or tech issues.

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5,0
6 jul 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Remote work Some insurance benefits Reasonable Pay

Minpunten

- Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

3,0
3 jul 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

you will always have a job if you come to work and follow their rules

Minpunten

back to back calls if you have a good, moral supervisor or operational manager it helps a lot with missing time or unexpected emergencies

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