Unlicensed Agent - werkgeversreview Customer Service Representative bij TTEC

1,0
27 apr 2018
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

You can work from home and some of the projects have a nice hourly rate.

Minpunten

They need to work on their training. They spend too much time on the technical stuff instead of the stuff you need to take calls. Also they need to improve on their management. The first Team Lead I had never answered any emails or any questions I had and I was new. After having to be asked to be put with another one I was then given to a 3rd TL. After 3 months with this TL and emails that had me thinking that I was doing good and improving, I had my first 1 on 1 (suppose to have at least 1 a month). My first 1 on 1 was to let me know that I did not certify and that they were letting me go. I was shocked because I was under a completely different impression. Also after they let me go and I reopened my unemployment, for 3 weeks they were still saying I was employed thru them and i was unable to get my unemployment during that time. And apparently if you do not work for them anymore your former TL or anyone else you worked with will not respond to you. Very disappointed in how they work and would never tell someone i liked to work for them.

Ontdek andere reviews over TTEC

5,0
21 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Remote work, training, and equipment provided.

Minpunten

Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

avatar
Reactie van TTEC
1w
Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
3,0
3 jul 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

you will always have a job if you come to work and follow their rules

Minpunten

back to back calls if you have a good, moral supervisor or operational manager it helps a lot with missing time or unexpected emergencies

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