Not Employee friendly - werkgeversreview Customer Service bij TTEC

1,0
2 jan 2020
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Easy work. Pretty much the same calls over and over so no surprises to deal with and they did have great training.

Minpunten

They would change you schedule every few months. When I started at this company they told me there would be no shift bids or moving schedules around. This is really what appealed to me as I have 4 kids. After the first 3 months we had a mandatory shift bid. Since I was doing well I didnt have to change. After the first shift bid the started doing customer surveys. Since the company did not allow order cancellations you can just imagine how happy customers were so we would all get terrible surveys and that made me drop down in rank. So then we had another shift bid and I went from working 7-3:00 to 3:00-11pm. I have 4 school aged kids so this was terrible for me but I was told not to worry we would have another shift bid and I could try and get my day shift back. Well I worked hard in raising my surveys to get back to tier 1 and I did it. I was called in to a meeting with 3 others and told that since we were getting busy I would be required to work weekends. This was the only thing when I applied I let them know I couldnt work weekends as I had another job. They said oh they are sorry but it was performance based and they needed to change my schedule again. I get that but for 10.50 it was just not worth all the lies and the moving around. Plus is was CS for Rodan and Fields so I just hated seeing so any people call in to ask for their money back and getting people to sign up for this MLM company. Plus there was a TL that was there for 5 years and only got a .25 raise....so I was not sticking around for that.

avatar
Reactie van TTEC
6y
Thank you for taking the time to leave us a review. We constantly seek solutions for our employees to have the best working experience at TTEC. Please click the following link if you'd like to share your insights: www.ttecwehearyou.com

Ontdek andere reviews over TTEC

5,0
7 dec 2025
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Pay is substantial for the job.

Minpunten

You have to constantly talk on the phone all day.

avatar
Reactie van TTEC
4mo
Thank you for sharing your feedback and for being part of the TTEC team. We’re glad to hear you appreciate the pay. We also take your comments about phone workload and time-off flexibility seriously — feedback like this helps us continue improving the employee experience. Wishing you continued success in your role.
1,0
30 apr 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

The opportunity to work remote is the only pro.

Minpunten

I rarely leave negative reviews, but my experience here was frustrating enough that I feel it’s important to share for others considering employment. The company suffers from major disorganization and a lack of consistent policies. Expectations frequently changed without clear communication, making it nearly impossible to feel confident in your performance or job security. Metrics were unrealistic and difficult to achieve, especially given how understaffed the team was. Instead of addressing staffing issues, the pressure was pushed onto employees. Compensation does not match the workload or expectations. Employees are underpaid for the level of performance demanded, and benefits are disappointing. One of the biggest concerns is that earned PTO, vacation time, and sick time are not paid out, which feels unfair and misleading. Management practices were also questionable. Employees were required to be on camera, which felt excessive and unnecessary for the type of work being performed. Overall, there was a lack of trust and professionalism in how employees were treated. This role could have been much better with proper organization, fair policies, and realistic expectations, but unfortunately, it fell far short.

1
avatar
Reactie van TTEC
1mo
Thank you for taking the time to share such detailed feedback and for your years of service as a Customer Service Representative. We’re glad to hear you value the opportunity to work remotely. We also take your concerns very seriously regarding consistency in communication, workload expectations, staffing, compensation, benefits, PTO policies, and management practices. Feedback like yours is important and helps highlight where we need to continue improving clarity, fairness, and support for our employees. We appreciate your candor and wish you all the best moving forward.
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