Not Employee friendly - werkgeversreview Customer Service bij TTEC

1,0
2 jan 2020
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Easy work. Pretty much the same calls over and over so no surprises to deal with and they did have great training.

Minpunten

They would change you schedule every few months. When I started at this company they told me there would be no shift bids or moving schedules around. This is really what appealed to me as I have 4 kids. After the first 3 months we had a mandatory shift bid. Since I was doing well I didnt have to change. After the first shift bid the started doing customer surveys. Since the company did not allow order cancellations you can just imagine how happy customers were so we would all get terrible surveys and that made me drop down in rank. So then we had another shift bid and I went from working 7-3:00 to 3:00-11pm. I have 4 school aged kids so this was terrible for me but I was told not to worry we would have another shift bid and I could try and get my day shift back. Well I worked hard in raising my surveys to get back to tier 1 and I did it. I was called in to a meeting with 3 others and told that since we were getting busy I would be required to work weekends. This was the only thing when I applied I let them know I couldnt work weekends as I had another job. They said oh they are sorry but it was performance based and they needed to change my schedule again. I get that but for 10.50 it was just not worth all the lies and the moving around. Plus is was CS for Rodan and Fields so I just hated seeing so any people call in to ask for their money back and getting people to sign up for this MLM company. Plus there was a TL that was there for 5 years and only got a .25 raise....so I was not sticking around for that.

avatar
Reactie van TTEC
6y
Thank you for taking the time to leave us a review. We constantly seek solutions for our employees to have the best working experience at TTEC. Please click the following link if you'd like to share your insights: www.ttecwehearyou.com

Ontdek andere reviews over TTEC

5,0
21 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Remote work, training, and equipment provided.

Minpunten

Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

avatar
Reactie van TTEC
1w
Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
3,0
3 jul 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

you will always have a job if you come to work and follow their rules

Minpunten

back to back calls if you have a good, moral supervisor or operational manager it helps a lot with missing time or unexpected emergencies

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