TTEC

Reviews voor TTEC

Pros: Some roles can now work from home. Cons: Disorganization and lack of support - werkgeversreview Service Technician bij TTEC

2,0

7 sep 2020

Service technician

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Some roles you can work from home. I like being able to use my tech support knowledge base to be able to help customers with their problems it always feels good to make someone's day. I like the Kronos dashboard used.

Minpunten

Communication. I feel like just a number (or even less then that). Because of COVID many of us aren't working in the office anymore, we are working from home. They have so many employees and projects that it is becoming so hard to be able to reach management with any questions or problems and it seems like a lot of people are experiencing this. Even though we have a dedicated email and # to call, I don't get a reply. An example is in August I had a question. 5 emails, 3 calls. It's now September and I am still waiting for someone to help me. That doesn't feel good as an employee trying to do their job. We need more support.

Reactie van TTEC

Your TTEC experience matters to us. Please visit www.ttecwehearyou.com to give us more details.

Ontdek andere reviews over TTEC

5,0

11 jun 2026

Custiner service representative

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Remote work, easy to work with.

Minpunten

Not much training, only 2 weeks provided and then QAs begin right away.

Reactie van TTEC

Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you enjoyed the flexibility of remote work and had a positive experience with your managers. We also appreciate your comments regarding the training experience and onboarding support. Feedback like yours helps us continue evaluating how we prepare and support employees as they transition into their roles. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.

5,0

6 jul 2026

Insurance agent

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Remote work Some insurance benefits Reasonable Pay

Minpunten

- Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

Reactie van TTEC

Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you value the opportunity to work remotely, along with the benefits and compensation. We also appreciate you taking the time to share your concerns regarding communication, leadership, workload, time-off flexibility, training, and employee support. We understand how these experiences can impact the overall employee experience, and feedback like yours helps us identify opportunities to improve. Thank you again for sharing your perspective and for being part of our team.

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