It's a shame working from home can be so stressful - werkgeversreview Chat Representative bij TTEC

2,0
19 jan 2015
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Chat agent customer service- fun helping customers and great to be doing so behind a computer, as I have major social anxiety.

Minpunten

Very low paying job Bad organization. Schedules being changed on days off without any notification causing you to miss shifts and be labeled as a no call no show. Being forced to work another position when your position is slow. I did not accept this job offer to speak to customers through voice due to my major anxiety issues yet I am being called out by name to do so in front of all the other agents by very argumentative upper-staff. Job offers will not include everything they will require you to do on the job, be very aware of that.

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5,0
21 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Remote work, training, and equipment provided.

Minpunten

Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

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Reactie van TTEC
1w
Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
3,0
2 jul 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Schedule flexibility and benefits, great people

Minpunten

Pay is not competitive. There are no raises outside of promotions. Raises for promotions are very low. Nothing is proactive, it's all reactive

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