its ok but would not recommend to my surrounding - werkgeversreview Customer Service Representative bij TTEC

2,0
2 feb 2022
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

it's a remote position. the work in itself isn't hard. its customer service so it's tough but doable.

Minpunten

Schedule changes weekly after training, there's a lack of transparency between company and employees. I was hired and didn't what company i was going to be customer service for until Day 2 or 3 or training. They change your schedule and make you do mandatory hours without letting you know. You only get a 30 min break and two separate 15 min that does nothing. You cant have more than 16 hours off for 3 months so God forbid you fall ill and have to miss 3 days of work because you will loose your job. This isn't a job you get for advancement , just to pay the bills.

avatar
Reactie van TTEC
4y
Thank you for taking the time to give us your feedback. Your straightforward opinion is much appreciated to help us grow as a company. We invite you to use the following link to provide more details: formeremployee.ttec.com

Ontdek andere reviews over TTEC

5,0
11 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Remote work, easy to work with.

Minpunten

Not much training, only 2 weeks provided and then QAs begin right away.

avatar
Reactie van TTEC
3w
Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you enjoyed the flexibility of remote work and had a positive experience with your managers. We also appreciate your comments regarding the training experience and onboarding support. Feedback like yours helps us continue evaluating how we prepare and support employees as they transition into their roles. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
5,0
6 jul 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Remote work Some insurance benefits Reasonable Pay

Minpunten

- Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

avatar
Reactie van TTEC
14h
Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you value the opportunity to work remotely, along with the benefits and compensation. We also appreciate you taking the time to share your concerns regarding communication, leadership, workload, time-off flexibility, training, and employee support. We understand how these experiences can impact the overall employee experience, and feedback like yours helps us identify opportunities to improve. Thank you again for sharing your perspective and for being part of our team.
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