Disappointing - werkgeversreview Customer Service bij TTEC

1,0
1 apr 2025
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Travel opportunities (if you’re a favourite), good friends, multiple departments, good development, always expected to be working after shift to finish workload

Minpunten

Could be better pay, no appreciation of hard work, management only acknowledging their ‘favourites’, scare-mongering people off sick

avatar
Reactie van TTEC
1y
Thank you for your feedback! We're glad you appreciate the travel opportunities, friendships, and development across departments. Your input on pay, recognition, and management practices is valuable as we strive to improve our work environment.

Ontdek andere reviews over TTEC

5,0
11 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Remote work, easy to work with.

Minpunten

Not much training, only 2 weeks provided and then QAs begin right away.

avatar
Reactie van TTEC
3w
Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you enjoyed the flexibility of remote work and had a positive experience with your managers. We also appreciate your comments regarding the training experience and onboarding support. Feedback like yours helps us continue evaluating how we prepare and support employees as they transition into their roles. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
5,0
6 jul 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Remote work Some insurance benefits Reasonable Pay

Minpunten

- Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

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