Overall good working experience that I felt invested in - werkgeversreview Senior Customer Success Manager (CSM) bij Textio

Company culture was fantastic! One of the best companies I ever worked for! Felt a strong sense of belonging especially working for a mission driven company and great benefits

Our head of sales at the time did not give the most clarity or direction to the sales team, (had a tendency to talk in circles) making it hard to know what the ask or direction was at times

Before I even started, my future teammates reached out to welcome me via email and LinkedIn, and the CEO (Kieran Snyder at the time) personally reached out too. It was a truly special onboarding experience. Coworkers are some of the kindest, most earnest, and intelligent people I’ve ever worked with. Some will be lifelong friends. Flexible schedules and an environment that treated us as humans first. Very supportive of personal needs. At its height, Textio had a strong, inspiring vision of inclusivity that I truly believed in. Solid compensation and benefits. The leadership team saw potential in me and helped me grow and level up. I'll always be thankful for that. I learned a ton and sincerely appreciate my experience here.

The combination of challenging product-market fit, hubristic product pricing, and generative AI have completely cannibalized Textio’s use cases. Major ATS and HRIS vendors have built “good enough” generative capabilities that procurement teams prefer. Customers won’t pay 5 or 6 figures for what is now perceived as “nice-to-have,” especially as HR tech & DEI budgets shrink and the conversation evolves in 2025. Despite pivoting to talent management, market perception remains “job post debiaser" Four layoffs since 2020 = instability and constant uncertainty.