Pluspunten
Some team members are passionate and mission-driven and there are opportunities to learn administrative workflows in healthcare.
Minpunten
CHP is an intensely poisonous work culture with micromanaging, intimidation, and overmonitoring. The incentive is not to foster trust but to exert control, and in so doing, it bred culture of fear. Transparency, if witnessed, is selective and highly performative. It was employed to the advantage of the leadership and not necessarily the team.
CHP is literally falling apart from the inside out. Employee retention is low, primarily as a result of substandard pay and absence of structural support. Providers are either declining to credential with CHP or are resigning due to subpar pay. Policies inside do not work, errors are being committed daily, and staff members are constantly blamed for errors.
The organization lacks a foundation of psychological safety. Cultural and racial dynamics are poorly understood and rarely addressed, contributing to an environment where implicit bias and uneven scrutiny go unchecked. Constructive feedback is rare; negative feedback is more common and often delivered in a way that erodes morale rather than builds performance.
Lastly, CHP is failing because it is not listening. It has more of a reactive than reflective leadership that is more defensive rather than principled, a leadership that cares more for the perception of stability than the reality of ethical, people-focused workplaces. This company will not survive to the long term unless it resolves its breakdown causes.