Leaving or good, no progression, too many incompetence colleagues - werkgeversreview Customer Support Specialist bij Tower

Underpaid, I worked for 3+ years and get paid less than 10% more with newly joined staff This company embrace change but to a point doing changes for the purpose of changes. System upgrades but with an incomplete job, meaning still leaving (trust, rural, commercial liability) policies in the older system (NIMS) and fundamental problems (from IF, duplicated profiles, Youi migrations) carried over to the new system (EIS) The new system (EIS) has many bugs (i.e. error 500, kick you out) when you’re in the middle of a quote, etc. i.e. manual invoice for customers to pay at the post office but due to system bugs, there’s no barcode printed. (this has been going on for months and still not fixed) Calling the league line (internal helpline) and internal UW line often can take a long time Depending on who you get thru to UW, you can get different answers Some staff on the league line are simply not helpful and not insightive/insightful, not able to see the bigger picture, and some are just reluctant to take on escalation/complaints call. Heard too many horror stories from customers about claims, how they can’t reach the claim handler, and extremely long time making a claim. When I need to reach the claims department, it’ll take ages even it’s internal. Staff not trained well (existing and new), new intake is split into service train, or sales train, not good enough and bad way of doing business Staff do not know the system well and the complexity sometimes the calls can get Not enough people in the Rural, Commercial department, and not enough staff trained to do commercial cars policy. Over the years I've picked up and corrected so many mistakes from other colleagues whether they were made in recent months or backdated in years., or incomplete job from other colleagues Usual high turnover rate for a call centre No printed payslip