Pluspunten
Great co-workers Parent Company FMD is organized pretty well Monday lunches in summer (sick of pizza get some salad so your employees don't get heart conditions)
Minpunten
Becoming permanent takes years and the raise received when becoming permanent is a measly dollar. Permanent employees in the call center have not gotten raises in over 5 years and are not valued. There is no career path or opportunity to move up unless there is an opening in another department and management in the call center will convince the other department not to hire you because they need people. The software is a joke as well as the IT department. The system is down several times a week which causes angry customers. The customers are very rude and their word is always taken over the representative. Management is the biggest problem. They pick on certain people, usually those who have gone on medical or stress leave and make it unbearable for them to come back to work in a calm environment. Changing one's schedule for family or education reasons is almost impossible unless you are related or friends with management. If one does not do lots of overtime because they have a life outside of work they are singled out and treated horribly.