Pluspunten
Flexible hours (WHEN you can get them). Always encouraged to "log on" and "float outside of scheduled hours; however, that does not work if one just has a short period of time and the session that one accepts is an unlimited session and the student has a 20+ page paper with numerous errors.
Minpunten
Micro-managing by people who have no idea of what actually goes on inside a session. The new management has taken this company down the wrong path; near the end of the semester, the servers (apparently) are not strong enough to keep everyone online and the tutor's rating suffers because of it. The students are allowed to "rate" the tutor based upon issues outside of the tutor's control. The influx of non-English speaking students is a real challenge. A review of "War and Peace" in a 22-minute session with a non-English speaking student who will provide a poor rating, at which time one will get a "ding" from management stating, "I realize this was a difficult session, but . . ." is just depressing and demoralizing. I totally agree with the mentor who posted earlier; she nailed it. Nobody in NYC cares -- it is tough economic times and they can get tutors as cheaply as they want.