Pluspunten
Benefits are fantastic and reasonably priced. Work/life balance is the best I've seen--rarely is overtime expected or even needed. And the job is relatively stable.
Minpunten
In one word: management. The middle management level is completely bloated, and managers seem to be long-time employees rather than expert leaders. (I realize the two aren't mutually exclusive, but in my area, they seem to be.) Management knows less than employees and, because of their ensuing insecurity, doesn't provide staff with the appropriate latitude to do their jobs. Even the more competent managers lack vision and leadership. If you chafe at being supervised by someone who doesn't have the ability and knowledge to do your job, then UCLA External Affairs is decidedly NOT for you. Also: bureaucracy and its ensuing inefficiencies can be problematic.