Great Perks- Deceptive Hiring Practices - werkgeversreview Customer Service Representative bij USAA

Deceptive Hiring Practice in that it ends up being a sales postion, instead of a customer service position after you are trained as a customer service representative, not a sales representative. When you finally finish training, they start to measure you on sales performance that you were not even aware of nor trained in about 3 months after training and the performance metric is a moving target so you can never really meet it and forces a high turnover rate as well as souring morale