Pluspunten
If you were in a secluded area that your ASM doesn't get to often, the culture is great. You can have great managers who shield you from what's really going on. The pay is excellent and the benefits are great. They really reward high performers. They have a dynamic organizational model and used to actually believe in it.
Minpunten
They don't listen to employees when they scream for help. If you're in a hostile environment, HR will tell you that you're making up stories in your head. If you are working too much and getting burnt out, they don't care. Also, they fire people for no reason. I was not fired, but I saw many people go for things that were completely unexplained. "Your work is no longer needed here" is wrongful termination. From everyone you've fired in the Des Moines area, I can't believe you don't have a law suit on your hands. You can't just fire people because they make more than what you could pay some shmuck. They bring in management from T-Mobile that believes in winning and winning alone, even if it requires you to be unethical. USC used to care about it's customers, now they only care about money. Terrible hostility from management and too much pressure to do more than humanly possible.