Community Support-Outsourced our jobs! - werkgeversreview Community Support Specialist bij Uber

3,0
25 dec 2015
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Opportunity to work from home, ability to work independently, excitement in working and promoting cutting edge technology and services.

Minpunten

Many of us were very excited to get in on what we were told was a ground floor opportunity with a growing technology based company. How disappointing to find that we were to be treated as "temps" for a long term assignment with no paid benefits, vacation, or any of the perks of a typical employee. Most of our direct managers are so wet behind the ears that they appear never to have actually managed people before and the training offered has been deplorable. Only because of the outstanding teamwork of our band of WFH employees have we been able to cobble enough information and resources together to make a much unappreciated difference at Uber. To add insult to injury, stellar co workers are let go on a regular basis to make room for the new, outsourced CSRs from the Phillipines and India who we are all well aware are being paid a small fraction of the wages we are paid, and that the cost savings is the whole reason for this very anti American move. Additionally throughout our time at Uber the responsibilities placed on us have increased and we have received the equivalent of promotions with no change in compensation.

avatar
Reactie van Uber
10y
Thank you for your review. Uber is indeed evolving it's strategy and structure around customer support/service representatives. We're continually launching new products which means our customer support environment is more complex. To address the complexity, we're building centers of excellence (COEs) around the globe (included the US) to better serve the customer on support issues. People who work in the COEs start as contractors and are offered a chance to convert to full time based on company need and individual performance. If you had a work from home position that was moved to a COE, I encourage you to check out uber.com/jobs for a role in a COE or other roles that might fit your experience -- Partner Support Center roles and Operations Coordinators can be good role fits for people with customer service experience. Good luck to you on your search and thank you again for your review!

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5,0
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271
avatar
Reactie van Uber
10y
Great review, thank you!
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