Thought it was a decent place until the layoff of Alltel Centers, including mine. - werkgeversreview Customer Service Representative bij Verizon

3,0
9 feb 2010
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Better pay than many jobs in the area. Great benefits packages. Online training and info resources readily available for reps to utilize to improve performance and assist customers better.

Minpunten

Changing schedules every few months is hard for parents, particularly single parents. Stats focused rather than customer focused. Difficult customers.

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5,0
21 apr 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Man amazing company with great time and benefits. Best PTO a place had to offer

Minpunten

Really not much upward mobility after getting tech support.

4,0
26 jan 2015
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.

Minpunten

Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.

531
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