Pluspunten
Good insurance. Pay was good. At. 11 years I had 200 vacation hours and 48 personal hours per year. Remote work was nice.
Minpunten
Everything else. Management doesn't care about what you deal with daily because they don't take calls. The CEO has no clue what he's doing. He ruined Sony Erickson, he's ruining Verizon. They let hundreds of employees go and outsourced the labor which is a bad combination with their zero lack of accountability. Customers are terrible and really no one cares if customers are abusing you. To get anyone to do anything about it, you have to endure it, say something nicely about keeping the conversation professional, enduring more, having to call another department to tell them what's happening (while the customer is getting pissed because they're on hold again), only for them to tell you to do what you've already done, so you go back to an even angrier customer, repeat what you said, get cursed out and called every name in the book, ask to put them on hold again, and talk to the department that's "helping" you deal with this customer again and hope they take over the call. There's little to no communication between departments so customers are always annoyed at having to repeat themselves. If you want to get yelled at by 50 year old children and management back the customer instead of you, knock yourself out. Be looking elsewhere while you work there too because it'll all be outsourced to overseas call centers soon because it'll save the company money.
