3 apr 2024
Reactie van WP Engine
2yThank you so much for sharing your experience and feedback, it's incredibly important for our continued growth. While we're glad to hear you enjoy your co-workers, managers, and our PTO policy, we're concerned to hear that support techs feel like there's no upward mobility or opportunities to build a career path. While we have slowed our hiring plans at times, we haven't ever done a hiring "freeze". Within the Support Organization, we hire nearly exclusively at the entry level and promote from within for all non entry level roles. Our L2 techs are typically the most sought after internal candidates often moving into CSM, TAM, Sales Engineering, Production Engineering, and Product roles, giving them many opportunities for career advancement. In regards to chats, we're currently reviewing this as part of a larger review in how we operate as a team. We have heard feedback from employees and are looking for ways to keep from flexing beyond two concurrent chats to ensure success for all of our techs. We sincerely appreciate you sharing your experience and if you feel comfortable doing so would encourage you to reach out to your EE Business Partner or anybody on the Employee Experience Team to talk more about what we can do to address your concerns.