Pluspunten
When I joined it was amazing. Initially Wayfair was about the company, made of the people, who created their culture, which drove top-notch customer service, sustainability, innovation, expansion and internal career growth and job security for employers. The people cared and there is still a minute glimmer of that era that fights to keep a hold over some employees and departments. The Training &Development/LXD Department was and still is the best vertical or department to be in, and I am thankful for the experience I gained there.
Minpunten
I know I will have a lot to say in this section but first and foremost, the frontline, customer-facing departments are life sucking. Please be aware though I did not work in this department, I participated in some of the training for new employees in a customer service role. If you are a caregiver or single parent, if you enjoy stability, if you enjoy life outside of work, if you like tools and information to help do your job, if you like getting compensated for the work you do, if you enjoy having a manager who has time know you and not just worry about the numbers they have to put out, if you care about the service you provide to customers, if you enjoy a steady schedule, job security and getting a pay raise with a promotion, or added responsibility with added compensation, having time to say "hello" or make friends at work, having your job requirements clearly defined, etc - this job is NOT for you. You used to be able to promote from within, it was encouraged and preferred. You even got a raise. Now if you're promoted they call it a "lateral" move and offer a pay decrease. Yes three times in the past two years I was offered significantly less compensation for a clear promotion, so were my peers. You cannot miss work, if the systems mess up and you have to explain yourself, you have to miss work by taking time to explain yourself. You've worked a 8-5 m-f schedule for three years from home? And now you can work split days off with 6am and 11am varying starting times? You're fired. There was a Wayfair site location that closed and all full on time employees were made to work virtually. If you could not accommodate this (required quiet separate room, 25+ ISP speeds, etc) you were let go. Wayfair is now accountable to their stockholders after finally returning a profit to their stakeholders. This happened during the pandemic and the accountability to the stock price and profit during that time flatly is not possible. Since Wayfair can't continue to please stockholders (as IMO the profit was still half a decade+ away had the pandemic not happened) bc their customers have returned to more active lives having already furnished their homes by 2022. Wayfair's solution was to recruit leadership from a very successful monopolistic eCommerce company. With this, the changes came. Nothing needed to make sense, it just needed to look good on paper. After half a decade years of raving, recruiting, cheerleading, and being thankful for employment at Wayfair, I am left with nothing positive to say - except the people I worked with and around (and the few who still remain) were amazing. My heart breaks with the loss of camaraderie, accomplishments and culture. Over the last six years, with the past four fiscal quarters being of particular relevance, Wayfair has made a clear transition out of uniquely fun and equitable place to work and into a typical money-grubbing, bottom-lining, employee-life draining, productivity-over-employee welfare, non-appreciative, conglomerate, multinational, corporate stinkhole all too familiar with Americans.
