Focus is now quantity over quality - werkgeversreview Care Adviser bij Wellthy

- Pay does not even come close to work load. I'd do way less at a local retail store for the same pay. - We are having constant turn around because of burnout and instead of incentivizing anything this company gave most of the backend support a lowly 0.60/hr raise. They cannot get new recruits in the door, despite the allure of fully remote work. Higher execs got pointless raises, and promotions, though. - There is a severe disconnect between those actually providing the product we send to members and those making business altering decisions. - They brought my entry level role up to "market value" in 2022 - gave us a raise that made us "equal" to jobs like ours. And then didn't give us anything except more expensive benefits and the low raise (some) of us got at the beginning of the year. - We get Mental Health days as a "benefit" (one per quarter), and it's hilarious because when they announce it they're like "Oh, go book a spa day!". Dear CEO, I can barely afford the internet you don't help me pay for but I need to do my job. I can't afford the overpriced health insurance you offer that covers barely anything my family needs. Get real. - We are hired based on skill sets and areas of expertise. These were pretty much thrown out the window with a restructure in January of 2023 (when all of those positive 5 star reviews "happened" to show up. The Mental Health searches are being done by people who have absolutely no experience in Mental Health. The legal searches are being done by people who have no experience in legal. Essentially, they are also lying to their partners about the services we are providing. And then get on our backs when the NPS scores aren't great. - There is no formal training to offer to entry level backend work (the only entry level position), and no where for us to essentially go further up in the career ladder. They provide no opportunities for growth unless the goal is to become a front facing role. - They restructure things all the time. Because the upper management seem oblivious as to how the Care Team operates on a day to day level. They are constantly trying to "reinvent the wheel" when it comes to the poor decisions they make and then have to double back. There is no consistency. And then we get blamed for it. - We cannot work OT without approval which is nearly impossible to get, But they will not lower the work load. I'm to the point where if it doesn't get done, it doesn't get done. The backend support are getting fed up and our hearts aren't in it anymore. It's clear by the mediocre work they're obviously accepting as adequate to pass along since having advisers work on things they know nothing about. It's 100% a quantity over quality mentality now. - This will also affect the front facing employees who ultimately deal with the members, forcing them to do more work and get burned out even more. It's a system ready to crumble.