- Poorly established responsibilities with client
- Focused on "making the client happy"; on metrics such as ticket volume or time to resolve rather than providing actual tech solutions
- I was the only team member in the state, working specifically for this client, yet was not involved in any decisions on how my work should be completed
- They wanted consultant-level work for entry-level pay: "If you think that's the best way to do it, then you can set it up"
- Allowed client to withhold pay, then purchase outside equipment which I had to service