Big on accountability, high on expectations, low on reward - werkgeversreview Field Service Technician bij Winxnet

Great ownership and even better people

Acquired by PE firm and core values went into the dumpster

If you have an idea to improve things, it often can get put into place fast. Senior management is involved, approachable, warm and trustworthy. The focus is on the work and the clients, vs. politics. Most peers are very supportive and camaraderie is high. Showers, toaster oven, ample fridge space, and real dishes in the kitchen. Health plan is great for company size, retirement plan with matching, tuition reimbursement. Great natural light. Walking distance to ocean and restaurants at Maine location. Trees and grass outside at Mass location.

Some staff is dispassionate about outcomes and ownership, (varies by team and location). Ergonomics needs more support (desk height adjustments). The balance of process vs. accountability and support is not something managers seem to be aware of or speak to openly, reducing engagement and sense of ownership in staff. Reviews are not SMART. Some reporting line triangles with multiple managers giving different instructions. Requirements not gathered during facilities changes, caused unnecessary sense of insecurity and upheaval among staff.