Poor leadership makes for a poor company - werkgeversreview Customer Success Manager bij WorkHound

Poor leadership, lack of transparency, horrible communication A small seemingly open team encouraging honesty and ingenuity and focusing on employee retention that in reality let's about 65% of their employees go with no explanation/exit interview and only keeps those who seem to never have (or at least share) an independent thought. To pour so much of yourself into a company and strive to believe the lines you're being fed only to have it sucker punch you is pretty crappy. My time with the company was great when leadership would get out of the way and allow progress to happen. Otherwise, it was awful. "Leadership" seemed incapable of making decisions. Even small challenges seemed insurmountable. If I wanted progress to happen it was usually because I, or someone else (not leadership), would just make a decision and pull the trigger. The cofounders promised a meaningful opportunity. A chance to grow and learn and collaborate. A unique opportunity to grow a business and make a real individual impact. I tried. As did my colleagues. We killed ourselves to outperform each day and make the dream a reality. Unfortunately, anyone who had their own thoughts or opinions, anyone who was a strong think for your selfer, was looked at with disdain and then terminated. One of the founders even went into an explanation about how he'd formed a negative opinion of me initially, based on nothing just a gut feeling, and because his "perception was reality" it was likely never going to change. I was never given any guidance or feedback despite repeatedly requesting it. I was basically led to believe that because that person didn't care for me there was just nothing I could do about it. As far as I know, no one was given any reason other than "this isn't working out" when they were let go. It was always a surprise, there was never an exit interview (even though it was promised and we were told we would have one once we signed paperwork barring us from legal action against the company). None of these folks under performed or "did" anything. We all did our jobs. Exceeded expectations, even. One employee was let go just a couple days prior to the company Christmas party. Difficult to expect positive team feelings after that. I felt personally disparaged after my termination. The company misled my customers about my departure. Customers contacted me for months after my termination saying they were shocked I would just drop them like that. They'd felt it was out of character reached out to me. Additionally, because of the way leadership completed routine questions regarding my employment, I had a job offer retracted. Even after I explained the confusion of the form and they said they'd take care of it, they then declined to answer which made the prospective employer even more uncomfortable. I don't know what I ever did to illicit such unprofessional and hateful behavior. Actually, I do: Nothing. Favoritism is also a huge concern. If an employee is well liked by one of the cofounders, he/she is safe, regardless of poor performance and lack of experience. Compassion and empathy are non-existent at WorkHound. You will either blindly agree with everything the cofounders say and do or you will be let go. This company will never grow with leadership as it is. Part bully, part weak willed, all parts indecisive and stunted.