Pluspunten
The people are amazing. There are so many people that make this company worth being at. There is a Pick N Mix scheme where you get money to spend on your “well-being” which is unique Hybrid working
Minpunten
The company doesn’t care about growth or progression for staff, ESPECIALLY those at the bottom. They will continue to lose good staff because they don’t want to help them upskill or move to new roles. The work of those at the bottom is drastically undervalued and choices are made that drastically impact those workers but they are expected to maintain the same level of productivity. There is a lot of talk about work culture and that is true BUT the customer service reps miss out on that because the company is unwilling to help find a way for them to be off the phones. There always has to be at least one person taking calls, other teams are unwilling to do that for a couple hours to give them a break and they all just accept that because they don’t care about them. Upper management constantly put hiring freezes or are hesitant to fill roles even when it is obvious the team is struggling to keep up with positions not filled. Management positions are filled straight away though.