Pluspunten
Most of the people that work there are good people. Most are good at working through issues instead of letting them get to a head. Some of the training has been helpful. They give 3% match to your 401k.
Minpunten
They recently changed the severance package to very unfavorable terms depending on your level, though they say they "benchmarked" them it does not foster loyalty or people willing to stay to help them through the incredibly screwed up company that was left after the former CEO almost ran us into the ground. They give sales people impossible targets. They have outsourced so many jobs and made it a miserable place to work. They are too focused on metrics that just look good on paper but have very little real meaning and even low level managers have no idea that most of our accounts are not just taking anyone off the street loading a copier with paper and pressing a button. They get rid of the low-hanging fruit first who are generally in the front line of creating relationships with customers and keep some of the most useless, do-nothing, paper-pushers. We went for several years with almost no cost of living raises. The health benefits are expensive with only a high-deductible option and no choice as to the carrier based completely on your zip code and you have to jump through a lot of hoops to get the meager incentives. They force you to take many, many meaningless online training programs instead of letting management tailor to the needs of the field. I don't know a single person that isn't looking for a new job.