Diversity and Promotion Issues - werkgeversreview Customer Service Agent bij Zillow

1,0
11 dec 2017
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

They have great benefits plan. They also have free food and happy hours.

Minpunten

There is major favoritism within the Denver and Seattle offices. They have less than 2% of African Americans in leadership. The Agent Care and Client Engagement departments are ran like a high school. If you are different in anyway, your chances of promotion are zero. Management is not helpful or knowledgeable. They work as a team to get rid of people they do not like.

avatar
Reactie van Zillow
8y
I'm sorry you feel you had a poor experience. Zillow Group takes our core values, like Act With Integrity, very seriously and we work tirelessly to live them every day. Our performance management plans include well documented conversations about expectations, results, and a way forward. Our employee engagement, as measured by a recent employee survey, was very high, meaning our team thinks Zillow Group is a great place to work and grow for all employees. We are committed to maintaining a culture that is open, inclusive, and one that provides all employees with an equal opportunity to realize their potential and do the best work of their careers. We are always striving to learn where we have opportunities– and have multiple paths for employees to give us concerns around equal treatment. As we grow, we are continually adding additional employee training and processes to ensure Zillow Group is a safe and inclusive place to work. If you’re willing, I’d like to hear more specific feedback from you so that we can better understand your concerns. You can reach me at: dans@zillowgroup.com.

Ontdek andere reviews over Zillow

5,0
13 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Great company to work for

Minpunten

Long hours with low pay

1
3,0
8 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

You can make good money here.

Minpunten

In sales, job can change often. For example: I was making good money and excelling because I am a relationship Sales person. Then they changed it to where you get the sale, and instead of being able to grow that account via that relationship you just broke into, you have to pass it to an account manager and go back to cold/robo calling. You "book" of business you recive to prospect from is a lottery. I received a book of prospects/accounts that most of the were low income, or senior living properties. They don't have a budget and have a line of renter on a waitlist. No way to convince them to spend money on advertising but you still have the same quota.

2
avatar
Reactie van Zillow
3w
Thank you for sharing such a detailed perspective. We understand that frequent changes to roles, account ownership and business priorities can have a real impact on relationship-building and the day-to-day experience in sales. We’re glad to hear compensation was a positive part of your time at Zillow, and we appreciate you being candid about where the model and structure felt frustrating. Feedback like yours helps us better understand how these changes are experienced across teams as the business evolves.
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