Racism in the Denver Office - werkgeversreview Sales bij Zillow

1,0
17 jun 2020
Aanbevelen
Goedkeuring directeur
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Pluspunten

The benefits and work/life balance

Minpunten

Given the recent coverage of racial injustices across the nation, I think that it is imperative for me to share a story of when I worked in the Zillow office in Denver last year. Zillow Group is a company that heavily promotes its level of diversity and inclusion; however, it is also the first company where I witnessed racism firsthand that was ignored by upper management and also the first company I worked at where several racial incidences were known to have occurred amongst its employees. As a person of color, I was followed from inside of the company office to my friend’s car by a Caucasian employee. As I began to drive away, this employee physically stopped the car and began to question me about who I was and why I was in the office. They wouldn’t let me leave until I answered them claiming that they didn’t recognize me which is hardly surprising given that there are several hundred employees working in the office with tens of new employees starting each week due to turnover. I was extremely shaken by this event and informed HR of the incident. Having spoken to 2 people in HR, both said that they didn’t believe it was racially motivated but was likely triggered by previous security issues. Firstly, I had never heard of this happening to my white counterparts nor should a company allow for its employees to police others and follow them to their vehicles. I did not pursue the issue further as I felt that my concerns were being ignored and that , as a person of color, I was made to feel as though I had just “misinterpreted the events” or at least, that’s what I was told. This is exactly why people of color don’t report these incidences and feel like their concerns aren’t heard. Towards the end of my time there, I had heard numerous stories of racism being rampant among its staff in Denver. I do know specifics; however, these are not my experiences to tell. Overall, I was extremely disappointed with how these issues were addressed and hopefully the Denver Office will make changes to provide a safe environment for its employees where you are not accosted by coworkers, minority or not, and for it to be blamed on “prior security issues”. I mentioned this during my exit interview, but based on my experiences, I have no doubt it was never addressed.

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Reactie van Zillow
5y
Thank you for sharing your experience to us. We have zero tolerance for racism or discrimination of any kind. I see that you have decided to move on from Zillow but after reading about your experience; it warrants a closer look. If you'd be willing to discuss this with me privately, I'd like to hear directly from you at dans@zillowgroup.com. I wish you the best in your future endeavors and hope to hear from you soon.

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Reactie van Zillow
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Thank you for sharing your experience as an intern at Zillow. We’re glad to hear that your team felt collaborative and supportive, and that your managers helped create a positive environment overall. We also appreciate your perspective on remote work and the challenges that can sometimes come with connecting quickly in a distributed environment. Feedback like yours helps us continue improving how teams stay connected through Cloud HQ.
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Pluspunten

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Minpunten

In sales, job can change often. For example: I was making good money and excelling because I am a relationship Sales person. Then they changed it to where you get the sale, and instead of being able to grow that account via that relationship you just broke into, you have to pass it to an account manager and go back to cold/robo calling. You "book" of business you recive to prospect from is a lottery. I received a book of prospects/accounts that most of the were low income, or senior living properties. They don't have a budget and have a line of renter on a waitlist. No way to convince them to spend money on advertising but you still have the same quota.

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Reactie van Zillow
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Thank you for sharing such a detailed perspective. We understand that frequent changes to roles, account ownership and business priorities can have a real impact on relationship-building and the day-to-day experience in sales. We’re glad to hear compensation was a positive part of your time at Zillow, and we appreciate you being candid about where the model and structure felt frustrating. Feedback like yours helps us better understand how these changes are experienced across teams as the business evolves.
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