ZoomInfo

Reviews voor ZoomInfo

Never ever join this company - werkgeversreview Customer Success Manager bij ZoomInfo

1,0

24 aug 2023

Customer success manager

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Providing Mac laptop with high configuration

Minpunten

I strongly advise against considering employment at ZoomInfo, particularly in their CX team. The CX team seems to be comprised of a significant number of unqualified individuals from the service-based industry, and their HR department is also lacking. It's evident that the HR director's responses are predetermined and fail to address employee concerns, ultimately leading to dissatisfaction. HR team's broken promises, an underqualified management team in India that inhibits career growth, and several specific issues The benefits are constrained for the Indian team. Night shift allowance is calculated on a daily basis, a practice more typical of lower-tier companies. Employee well-being doesn't appear to be a priority. I never saw a company who pays night shift allowance as daily basis. I am 100% sure call centre . For individuals seeking opportunities within the SaaS sector, I strongly recommend considering companies like others, companies but I strongly advise against considering ZoomInfo.

Reactie van ZoomInfo

Hi, thanks for taking the time to leave a review of your experience at ZI. It’s unfortunate to hear that our culture was not a place you felt you could thrive. Our global leaders are fully committed to growing, mentoring and giving ownership to the ZI India team and they are spending their time and giving other necessary training. We are a company that values its employees and their career growth, evident by the launch of our new contract with LinkedIn Learning, where employees have the ability to set their career goals in the platform to get targeted courses for self-paced education. We also foster a culture of inclusivity and diversity and strongly believe that every employee is entitled to a work environment free of offensive conduct regardless of its form or manner. We have an anti-discrimination and harassment policy that we take very seriously. Also, our benefits consistently rank as top-notch and are reviewed regularly to compete with other Tech companies, especially after feedback received from our engagement surveys. Thanks again for your hard work here and best of luck in your next career adventure.

Ontdek andere reviews over ZoomInfo

5,0

21 mei 2026

Anonieme werknemer

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

ZoomInfo has an incredible company culture that truly stands out-- even working remotely, you feel connected and part of something bigger. The company has a strong focus on being a leader in its space and is constantly innovating, which keeps the work exciting and meaningful. There is a genuine willingness to let ideas and concepts flourish, and employees are empowered to contribute in real ways. I am coming up on four years here, which speaks for itself-- this is a place where you can grow, get promoted quickly, and build a real career. The development resources are outstanding, including McKinsey Leadership programs, internal leadership courses, and LinkedIn Learning. Managers are supportive and invested in your success which makes showing up to work exciting

Minpunten

At times, communication between departments can be a challenge at the individual contributor level, which can make cross-functional collaboration feel a bit siloed. Additionally, there is still work to be done around diversity in leadership-- increasing representation of people of color and women in leadership roles would make an already great culture even stronger.

Reactie van ZoomInfo

Thank you for sharing such thoughtful feedback. We’ve worked hard to build a culture where innovation, development, and support are part of the everyday experience, so it’s incredibly meaningful to hear that reflected in your time at ZoomInfo. We’re especially glad to hear that you’ve felt empowered to contribute, grow your career, and take advantage of the learning and leadership development opportunities available here. Your perspective on cross-functional collaboration and leadership representation is also deeply appreciated. Feedback like yours helps us continue improving the employee experience and strengthening our culture. Thank you for your contributions over the past four years and for being an important part of the ZoomInfo team. – Jennifer Creticos, ZoomInfo Chief Business Officer

4,0

5 jun 2026

Customer success manager

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Great management in the CS org. Very little micromanagement, and lets you do your job as you see fit. Promotes work life balance and tend to be real people. Collaborative teams, usually willing to help each other out wherever needed. Good room for growth if you are performing well and are vocal about wanting to move up.

Minpunten

Salary could be higher for the market, and for how many products you are expected to work with and specialize in. Communication from marketing and leadership directly to clients could be more effectively communicated to the client facing roles prior to reaching the client.

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