Management & Communication
Communication between departments is inconsistent, and important feedback often doesn’t feel acted on
Decision-making can be unclear, with limited transparency around priorities
There is a noticeable gap between how the company presents itself and how issues are handled day-to-day
Sales & Customer Delivery
Customers are sometimes supplied with incorrect or mismatched equipment compared to what was originally quoted
Poor coordination between sales, engineering, and project teams leads to missed expectations and avoidable delivery issues
Site planning and visits are often poorly organised
Operational Process & Organisation
A lot of work is reactive, with constant firefighting instead of proper planning
Documentation is often missing or out of date, including network diagrams and site information, which makes troubleshooting unnecessarily difficult
There is little consistency in how environments are managed across customers and sites
Technical Environment & Infrastructure
Security practices feel inconsistent and underdeveloped in several areas
Some environments rely on basic or incomplete email security setups, with limited filtering and preventative controls in place
Backup solutions are not always robust or aligned with modern best practice, and disaster recovery planning is often unclear or missing
Microsoft 365 configurations vary widely, and in some cases lack proper security hardening or standardisation
There is often no reliable source of truth for network topology or site infrastructure, which increases operational risk
Training & Development
Training and development opportunities are limited beyond onboarding
Access to learning platforms has been reduced, making it harder to upskill
Progression often feels informal rather than based on a clear development structure
Workload, Pay & Administration
Workload can be heavy, with frequent overtime expected to keep up with customer issues
Overtime and extra effort are not always consistently recognised or rewarded
Expenses and administrative processes can be slow or inconsistent
Culture & Morale
The company presents itself as employee-focused, but in practice concerns raised by staff are not always addressed
Some employees feel feedback is dismissed unless it aligns with management priorities
There is a perception that staffing decisions are not always transparent, which has affected trust and morale
In some cases, experienced staff have left under unclear circumstances, which has contributed to instability within teams, not enough staff to cover the extra work load
Inexperienced staff are promoted to positions which they are incapable of
Certain charges for basic services feel disproportionate and add to frustration around how customers are treated
