Progressive Insurance has a very rigid hiring process. First, there's an IQ test which consisted of 50 question in 12 minutes. It was taken in there office with 8 other applicants. That part was easy. The second part is a phone interview. Mine lasted approximately 1 hour. The interviewer was very nice and tried to make me feel at ease. The questions definitely put me on the spot. They ask very direct questions in the form of "Tell me a specific time when you...." I encourage everyone that is preparing for an interview here to think of specific instances where you went 'above and beyond' to help a customer. I didn't make it past the second part of the interview process so I can't speak on what happens after that.

I submitted my application and then got invited to complete a HireVue interview. It was about eight questions, all requiring STAR style responses. After I finished the interview, I received a rejection email. I honestly hate when companies play in people’s faces like this. What was the point of making me do an online interview if you already decided based on my resume? If you weren’t interested from the start, just say that. I have very little respect for companies that reject people through recorded online interviews, without ever allowing them to speak to a real person. It feels less like recruiting and more like a way to collect personal data our voices, our faces, without any real intention of moving forward.