“If you want to be truly successful, focus on one thing ... your relationships.” At the heart of our mission to deliver proactive, patient-centered care stands Jay Shi, MD, a primary care physician at the Congress Park Clinic in Denver, Colorado. Since co-founding the clinic in 2021 with practice administrator Jamie Brave, Dr. Shi has helped grow the practice from two providers to seven by September 2025. The clinic is a joint venture between Saint Joseph Hospital and National Jewish Health and is located on the National Jewish campus. “We attract a mix of community patients and medically complex patients who follow National Jewish specialists. It keeps us lifelong learners,” Dr. Shi said. But beyond the numbers and growth metrics, Dr. Shi represents the indelible impact primary care physicians have, not just on patients, but on our broader healthcare industry.
We are thrilled to announce that our own Chief People Officer, Heather Brace, has been named one of Utah Business Magazine’s Most Influential Women of 2025. Thirty years ago, Heather moved to Utah and joined Intermountain as a first-generation college graduate, driven by a desire to make the most of every opportunity and to serve others. Her parents instilled in her the values of servant leadership through their work and community involvement—and she has carried that legacy with her every step of the way. Congratulations, Heather, on this much-deserved recognition!
We're teaming up with Southern Utah University (SUU) Athletics to bring world-class care and community wellness to Iron County! We are proud to announce a new collaboration with SUU that connects student-athletes with top-tier sports medicine and orthopedic experts, while also launching innovative health initiatives for families and children across the region. This partnership is more than healthcare - it's mentorship, education, and a shared commitment to helping those we serve live the healthiest lives possible. Learn how we're elevating wellness together in the article below.
When Cynthia Terranova walked into Parkway Clinic Suite 240 in Henderson, Nevada, she was searching for stability in her healthcare. What she found in Caprice Hutchison, NP, was so much more—a trusted provider, a motivator, and a friend. Caprice’s compassionate care helped Cynthia lower her blood pressure, lose weight, and gain confidence. Their bond is a testament to what happens when empathy meets excellence. Nominated for the Intermountain Health L.O.V.E. Award and honored for Service Excellence, Caprice’s approach is simple: celebrate progress, understand setbacks, and never stop encouraging. Read the full story of connection, care, and transformation below.
Dr. Aram Neuschatz, a Midtown Inpatient Medicine, LLC (MiM) internist who has practiced medicine at Lutheran Hospital in Wheat Ridge, Colorado for more than two decades, spends his time off once or twice a year delivering life-changing care in underserved communities—with no pay, minimal resources, and 15-hour days. What keeps him going? The joy of reconnecting with his purpose. Read how medical volunteerism reenergizes Dr. Neuschatz and reminds him why he became a physician.
Alta View Hospital’s emergency department just hit a major milestone: one full year without a single specimen labeling error! Thanks to a smart new process and unwavering teamwork between our ED and laboratory teams, patient safety and experience have never been better. Join us in celebrating this remarkable streak — and the people who made it happen.
Our Select Health Community Relations team at Select Health recently stepped out of the office and into the kitchen—cooking lunch for families at the Lehi, Utah Ronald McDonald House Family Room. From crafting the menu to sharing a meal with families, the experience was both meaningful and memorable. It reminded us why we do what we do and how our work touches lives in real ways. This isn’t their first time volunteering with Ronald McDonald House—they loved their time at Primary Children’s last year so much, they came back for more! At Intermountain and Select Health, we’re proud to support caregivers who bring compassion to the communities we serve. 💙
With over 25 years in general surgery and trauma care, Dr. Edward Pyun brings compassion, leadership, and a deep commitment to kindness to his role as the chief of staff at Good Samaritan Hospital in Lafayette, Colorado. From leading trauma teams to mentoring future physicians, his impact is felt hospital-wide and across Colorado. Discover how Dr. Pyun is shaping the future of trauma care—one patient, one team, and one act of kindness at a time.
When Hanifa Javadi arrived in Salt Lake City as a refugee from Afghanistan, she faced the challenge of rebuilding her life in an unfamiliar country. She soon found two unexpected allies. The first was Ethik, a Provo, Utah-based company dedicated to helping skilled artisans access the global market. The second was Intermountain Health. Intermountain forms strategic partnerships with local businesses, like Ethik, as part of our Healthcare Anchor Network (HAN) commitment. Since 2017, Intermountain has been a member of HAN, a coalition of over 75 healthcare systems committed to leveraging their economic power to build sustainable economies. “Intermountain’s anchor work focuses on place-based investing, local impact hiring, local sourcing, volunteering, and sustainability,” said Lisa Nichols, vice president of Community Health and Health Equity. “These initiatives are designed to strengthen community ties and promote economic growth.” As an anchor institution, Intermountain strengthens the economic foundation of the communities we serve. Anchor institutions are place-based, mission-driven organizations such as hospitals, universities, and government agencies that have a vested interest in the well-being of their communities.
At Platte Valley Hospital in Brighton, Colorado, healing sometimes walks in on four legs, wearing a tiny vest and a heart full of love. Through a growing therapy dog program called Paws to Heal, patients, caregivers, and visitors alike are experiencing the kind of comfort and emotional support that traditional medicine alone cannot provide. It’s not just the soothing presence of dogs like Sasha, Selena, and their companions that is making a difference—it’s the intentional design of a program that blends community, compassion, and commitment. What began as a volunteer passion project for a handful of staff members has grown into a hospital-wide movement led by volunteers, caregivers, and the dogs they call family.
