Our hub came alive with festive colours, laughter, and Christmas spirit as our NCS team gathered to wrap up the year on a jolly note. From creative festive outfits that stole the spotlight 👗🎅 to joyful carolling by our leaders, stage games, giveaways, and a lively photobooth — our people brought the energy and made the day truly memorable. Here’s to more moments of joy, connection, and celebrating together.
It's the season of giving! 🎁🎄 It was a heartwarming day to support Life Community Services Society (LCSS) and around 400 underprivileged children and their families at their festive Christmas Market at Gardens by the Bay. 20 of our dedicated NCS volunteers helped participants "travel the world" through cultural games and activities. We also featured our Christmas AI Wish photo booth, where our 'Dream Big App', developed by our Digital Engineering team, enabled children and their families to imagine their dream careers and superpowers, watching their ideas instantly come to life through personalised, AI-generated photos. ✨ We were honoured to have Guest of Honour, Minister for Education, Desmond Lee, grace the event and visit our photo booth. His presence underscored the importance of empowering the next generation in our community. At NCS, we are committed to advancing our communities and empowering the next generation to harness technology for good.
We are honoured to share that our NCS team brought home 8 wins at the 2025 Contact Centre Association of Singapore (CCAS) Awards! These awards reflect the teams’ relentless focus on delivering real value in every interaction, and their dedication to strengthen NCS’s position as a trusted partner in customer experience. For Ministry of Manpower (5 awards): • 🥇 Best Outsourced Contact Centre Programme or Section • 🥇 Customer Experience (CX) Mystery Shopper (Email) • 🥈 Best Contact Centre Trainer of the Year — Yong Chiang, Daniel Chua • 🥉 Most Innovative Productivity Solution in a Contact Centre • 🥉 Best Customer Experience Delivered For NUS IT Care (3 awards): • 🥈 CX Mystery Shopper (Voice) • 🥈 CX Mystery Shopper (Email) • 🏅 Judges’ Mention — Best Contact Centre Manager of the Year (Above 100 Seats) — Lydia Poa This recognition, along with the recent Customer Value Leadership Award for Singapore Contact Centre Technology Services 2025 by Frost & Sullivan, is a testament to our teams' unwavering commitment to operational excellence, innovation, and delivering meaningful impact to our clients and the communities they serve. A huge thank you to everyone who worked tirelessly behind the scenes—together, you guys make extraordinary happen. 🙌
NCS has been named the 2025 Company of the Year for Singapore Managed IT Services by Frost & Sullivan for the second consecutive year! 🏆 This recognition is a testament to our commitment in advancing the managed IT services sector in Singapore and effectively aligning with rapidly evolving industry trends and customer needs. With deep domain expertise, end-to-end capabilities, and customer-centric approach, we are proud to lead and transform legacy IT environments into scalable, future-ready systems. A huge thank you to our people, clients, and partners for making this achievement possible. Together, we are motivated to raise the benchmark for IT excellence in the region. Learn more about the award 👉 https://lnkd.in/dPd55ysb 👉 https://lnkd.in/dssc4iwA
✈️ Shaping the Future of Connected Mobility Today marks a significant milestone as NCS and SITA, the world's leading specialist in air transport communications and information technology, formalised a strategic partnership through a Memorandum of Understanding (MoU) — a shared commitment to advance connected, intelligent mobility ecosystems across Singapore and the Asia Pacific region. The MoU was signed by Alfred Goh, Managing Partner, Enterprise, NCS, and Sumesh Patel, President, Asia Pacific, SITA, and witnessed by Howie Lau How Sin, Chief Corporate Development and Synergy Officer, NCS, and Sher Khan, COO, Asia Pacific, SITA, at the NCS Hub. By uniting SITA’s global expertise in air transport communications and data networks with NCS’s deep capabilities in cloud, AI, data analytics and mission-critical infrastructure, the partnership aims to co-develop and deliver next-generation solutions for aviation, logistics, and urban mobility sectors. Together, we will: 🌏 Accelerate digital transformation of airports, ports, and logistics hubs. 🚀 Co-innovate digital identity, predictive operations, and data exchange platforms for seamless travel and trade. 🤝 Build regional digital corridors that connect nations through secure, integrated technology. We look forward to embarking on a successful collaboration to shape the future together.
s AI becomes deeply embedded across industries, organisations must secure not just the intelligence itself, but the fragmented environments and vulnerable supply chains it operates within. On Day 2 at GovWare, our Senior Partner of Cyber, Siangtse Foo shared powerful insights on Securing AI in an Age of Chaos, 🔸 AI isn’t the enemy — fragmented environments are. 🔸 Threats like deepfake vishing and prompt injection are reshaping cybersecurity. 🔸 Digital Resilience is key to unlocking AI’s full potential — built on cybersecurity, data backbone, infrastructure robustness, and more. This theme of complexity and exposure extends into the supply chain space. While many organisations now have visibility into third-party risks, they often struggle to act on those insights due to unfamiliarity with the right mitigation strategies. 🤝 That’s why we’ve signed a Memorandum of Partnership with BlueVoyant, reinforcing our commitment to delivering Third-Party Risk Management as a full-spectrum service — from advisory and deployment to tailored solution implementation. We also hosted our final two TechTalks with Google Cloud Security and BlueVoyant, covering AI workload security, threat detection, and scalable third-party risk management powered by AI/ML. Learn about our cybersecurity solutions and speak to our Cyber experts at Booth N02 before the end of GovWare tomorrow!
Workplace Safety and Health (WSH) is a shared responsibility and the bedrock of our operations. ⛑️ We are immensely proud to announce that NCS has been awarded the WSH Performance Award (Silver) by the Workplace Safety and Health Council, Singapore! This prestigious recognition is a powerful testament to our unwavering commitment to creating a safe, healthy, and secure environment for our people, having met the Council's stringent safety criteria and maintained an impressive zero-major-incident record. It reflects the dedication and collective effort of our senior management leadership, Environment, Health and Safety committee, and every individual who champions safety at work. From digitalising safety processes to running impactful wellness and emergency preparedness programs, we’re proud to foster a culture where safety and well-being come first.
🌱 Our annual Plant-A-Tree Day is back! 🌱 More than 50 dedicated NCS volunteers headed to Balai Quarry, Pulau Ubin, to support vital reforestation efforts as part of the hashtag#OneMillionTrees movement. The trees we plant will help strengthen Pulau Ubin’s ecosystem, support the flourishing of its biodiversity and contribute directly to Singapore’s vision of becoming a City in Nature. At NCS, our sustainability pledge goes beyond the office. Over the past decade, NCS and Singtel have collectively planted more than 1,800 native trees across Singapore. This reflects our belief that sustainability is about stepping outside, working together and creating a positive impact for generations to come. We are honoured to contribute to the OneMillionTrees Movement. Thank you to our volunteers for helping us take steps towards a greener tomorrow! 🌿💚 Find out more about what NCS is doing for sustainability here: https://lnkd.in/gTKS2NV8
We’re proud to have been part of Dell Technologies InnovateFest — an inspiring initiative that brought together young innovators from local Institutes of Higher Learning (IHLs) to develop tech solutions that support the mental wellbeing of teenagers and caregivers of Persons with Intellectual Disabilities (PWIDs). Themed "Hackathon with a Heart", the hackathon was made possible through the support of MINDSG Ltd, Singapore Association for Mental Health, and a dedicated network of mentors and partners. A heartfelt congratulations to all participants for their creativity, resilience, and meaningful ideas. Together with Dell Technologies, we are committed to advancing purpose-led innovation that empowers youth and creates lasting impact.
“Chase your rainbow, and blaze your own trail” — a message from Singapore’s National Day Rally, became the heart of our showcase. 🌈🤖 We are proud to partner with Google Cloud at the Big Heart 10-niversary Family Fun Day, a meaningful 10-year anniversary celebration and family day event graced by Prime Minister and Minister for Finance Lawrence Wong, Senior Minister-of-State and Chairperson of Big Heart Student Care Low Yen Ling, accompanied by Minister Indranee Rajah, Acting Minister-in-Charge Assoc Prof Dr Assoc Prof Muhammad Faishal Ibrahim, and Minister of State Mr Dinesh Vasu Dash. Together, we hosted an interactive booth featuring a child-friendly AI-powered web application developed by our Digital Engineering team. Using Google Gemini Flash Image 2.5 (widely known as hashtag#NanoBanana), children were invited to imagine their future careers — turning dreams into personalised AI-generated images. This experience inspired over 3,000 attendees and reaffirms our commitment to inclusive and meaningful innovation. A big thank you to Google Cloud for another successful collaboration — here’s to driving innovation that continues to uplift and empower 🚀
