Great resume builder, do a year then get out. - werkgeversreview Customer Service Representative bij ADP

2,0
22 jun 2020
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Worldwide recognition, good insurance, and okay pay.

Minpunten

Work-life balance is terrible. Management has no technical ability so they're essentially micro-managers. The technical assistance you receive can range from a 1-10, you'll quickly learn which "SSS" you can actually get support from and which ones do what feels like bare minimum. Working with other departments is worse then working with an escalated client. The company will often ask for your opinion but if it does not fall in line it'll be met with a swift rebuttal and any information you do provide doesn't get acted on. Now with Covid-19 the company is stripped back OT and expects you to be able to do the same amount of work within less of a time frame. I feel this company is a lot of lip service but not a ton of action. This is a company that preaches there social responsibility, sends a company wide e-mail about the importance of "Juneteenth" and has you come to work on MLK day.

avatar
Reactie van ADP
6y
Hello and thank you for providing your insight into your experience working for ADP. ADP values creating and maintaining a workplace where employees work in a professional environment. We welcome the opportunity to discuss this further and we would like to hear more about your specific situation so that we can review your concern completely. Please contact our Associate Relations team at HR.Associate.Relations@adp.com

Ontdek andere reviews over ADP

5,0
12 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Great job and learned a lot

Minpunten

Work life balance/ lot of hours

avatar
Reactie van ADP
1w
We are glad that you enjoyed your time at ADP and appreciate the positive feedback you have shared about your experience.
2,0
15 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

- Established company with a long history and relatively stable business operations. - Provides a sense of job stability compared to many organizations navigating rapid changes in the current AI-driven market. - Lower risk of frequent restructuring or large-scale layoffs than many high-growth technology companies. - Opportunity to work with experienced employees who have deep institutional and domain knowledge. - Predictable work environment that may appeal to individuals seeking long-term stability over rapid change. - Strong choice for professionals who value job security and a steady career path in an uncertain economic climate.

Minpunten

- Documentation is limited or rusted, and many operational processes lack clear runbooks or standardized procedures, making onboarding and troubleshooting more difficult than necessary. - If you're coming from a modern, fast-paced engineering environment, the organization may feel behind current industry practices and tooling. - Internal politics can sometimes outweigh technical merit or execution. - There are teams with very long-tenured employees where change and innovation can be difficult to drive. - Decision-making often involves multiple layers of approval, resulting in significant bureaucracy and slower execution. - Processes can move slowly, and collaboration is not always transparent across teams, leading to inefficiencies and occasional confusion around ownership. - In some areas, roles, responsibilities, and operational processes are not clearly defined, creating unnecessary chaos and inconsistent ways of working. - Engineering standards and best practices vary considerably between teams, making cross-team collaboration challenging. - Organizational change tends to happen slowly, which can be frustrating for employees who are focused on modernization, automation, and continuous improvement.

avatar
Reactie van ADP
1w
Thank you for sharing your insights on your contractor experience at ADP. We value your feedback.
Bekijk reviews op: Nuttig|Beoordeling|Datum|Alle