at&t - process constipated - werkgeversreview Director bij AT&T

3,0
15 jun 2008
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

This is a very Big company with a variety of work opportunities, and geographic locations. Experience at at&t looks good on a resume. It is a stepping stone to other employment. The company provides decent training opportunities. If you can find a good group, then you job satisfaction can be high, although, finding a team with good leadership, is difficult. Work can be satisfying, but again, you have to search to find a team that has good leadership, and can challenge you with work and at the right pace. Often inexperienced employees get stuck with work assignments that are too complex which is better than too boring.

Minpunten

There are no promotions in middle management or very few. There is no supervisor/management empowerment. AT&T leadership tends to be at 30,000 feet. Those close to work see management's numerous mistakes and even huge errors. The processes are nothing short of horrible, too much time to do anything because of trying to make single processes work for all groups and situations. Levels of approvals needed for even simple decisions go way too high. People often give up trying to actually be innovative, or to do the right thing since it usually becomes a battle against leadership and process. This poor senior management philosophy is causing many good new employees to leave as well as very talented experienced employees taking early retirements to work elsewhere.

Ontdek andere reviews over AT&T

5,0
26 mrt 2026
Anonieme werknemer
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Good benefits - 401k, discounts, facilities

Minpunten

Return to office, out of touch leadership

5,0
23 sep 2014
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Minpunten

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

319
avatar
Reactie van AT&T
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
Bekijk reviews op: Nuttig|Beoordeling|Datum|Alle