Pluspunten
Great Pay! No Commute! Great Benefits And it stops right there!
Minpunten
Micromanagement to the point of irritation. Managers who are not knowledgeable. Constant rude customers who swear, demean, and yell at you on almost every call. Dealing with customer who have valid reasons for being upset due to subpar products and software, and having to pretend that the customer is wrong. Shift bids every 2 months which are based on CSATs and other unattainable metrics. Working with contract employees who have had little to no training. Not allowing customers to access their own information due to some false sense of security. I would not recommend this job to anyone who wants to have work-life balance, pride in the company they work for, a support team, or a sense of self-respect at the end of the day. I am in the Pre-management program and cannot wait to change things at Apple for the better.