Pluspunten
The benefits are the only pro. Great healthcare, 401k, employee discount, decent pay
Minpunten
Schedules change and the available shifts are never consistent. In over 5 years, nobody would explain how you rank for shift bids, so you never knew what you’d get. HIGH STRESS! This isn’t a job for people prone to anxiety/depression. Working from home causes isolation issues, add the job stress you have the perfect mental health crisis. I don’t know one long-term AppleCare employee that didn’t take a leave of absence for mental/physical health. Typical call center metrics and monitoring. Once you hit Sr. Advisor, that’s as far as you can go from home. They’ll say there a multitude of opportunities but that’s not true. They do offer a Team Manager apprentice. So you get to do the job of an AppleCare manager but you don’t get paid for it. This job is nothing but another glorified call center job.