I have made a promise to myself to NEVER let my standards low enough to work for a company like Booking again - werkgeversreview Customer Service Guest Specialist bij Booking.com

1,0
6 mei 2019
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

In Berlin - currently extra 60% pay for weekends and bank holidays (subject to change). Free cooked meals (which are full of sugar and make you fat) Free Fruit (sometimes covered in wax and mouldy) Party with bar each month (one perk they need to retain any kind of employee motivation).

Minpunten

Awful, awful job. The company has no morals, no values and no integrity. I worked there for 2 years (due to circumstances not choice). The job is really the worst thing you can imagine. Don't think it's standard customer service role, its far worse. Everyone deserves better than to do this job. Towards the end of the 2 years, working at this place gave me such bad anxiety it was impossible to do the job. The sickness rate was 25%, meaning that every employee called in sick at least 1 week per month, or 1-2 days every single week! Some people were sick for the last 6 months of the contract because working at this place was so unbearable. There was 0% chance of promotion at this company, because there were so many internal arguments that booking didn't open any positions in Berlin.

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5,0
30 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Great, definitely recommend if looking for start up

Minpunten

No cons all pros only

avatar
Reactie van Booking.com
5d
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3,0
4 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Flexibility, make your own schedule

Minpunten

NO learning and development Opportunities for growth often required moving into a different role or team found the compensation to be below market

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