If you're thinking about it.. think twice - werkgeversreview Customer Service Specialist bij Booking.com

1,0
11 jun 2019
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Some benefits (discounts and refunds), diverse environment, occasional freebies

Minpunten

The company has evolved into a quantity-oriented rather than quality-oriented one. All that matters is how many customers it gets, and the result is that us employees were treated like robots. The pressure is unbearable (which is also why I left) and the overall treatment is quite dehumanising. Forget about holidays, as you won't get to plan them anymore.. the company is the only one who decides when you can go on holiday, IF you can! Career development is almost impossible, unless you know the right people and unless you kiss those people's feet on the daily. There's no such a thing as merit recognition. Communication between employers-team leaders-management is basically non existent: orders are bestowed from above and those below are simply expected to obey.

Ontdek andere reviews over Booking.com

5,0
30 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Great, definitely recommend if looking for start up

Minpunten

No cons all pros only

avatar
Reactie van Booking.com
3d
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3,0
4 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Flexibility, make your own schedule

Minpunten

NO learning and development Opportunities for growth often required moving into a different role or team found the compensation to be below market

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