High school environment, out of touch management - werkgeversreview Quality Assurance Specialist bij DISH

1,0
3 jan 2013
Aanbevelen
Goedkeuring directeur
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Pluspunten

- Competitive pay for the area - Free satellite TV service

Minpunten

- Call center dress code that only allows jeans and hoodies to be worn on special occasions. - Management that insists there is nothing wrong and that articles published recently referencing glassdoor are skewed and basically worthless. Basic refusal to recognize internal problems and total apathy towards fixing them. Basic culture of management is one of bullying and "good-ole-boy" relationships. - Micro-managed down to how many slices of pizza you're allowed at a "pizza party" reward lunch (I did mention a high-school atmosphere, didn't I?) Dish loves rules for the sake of having rules. - Disproportionate pay scales from department to department. My current position requires more expertise and accuracy than anyone taking phone calls, yet I don't get paid nearly as much and have no opportunity for the "pay-for-performance" that Joe Clayton so prides himself and the company on. - Horrible benefits - "Snow days" are only declared excusable weeks after the fact, leaving you to decide whether your life or getting to work is more important. Potentially you could be held accountable for not coming in when there is an inch of ice on the roads, but you'll never know until you're actually in trouble for it! - Lots of mandatory overtime with very little emphasis on appreciation or accommodation. You might get a balloon or some popcorn. - Almost impossible to take advantage of travel opportunities, as you must pay out of pocket for all expenses and then be reimbursed later. - Recurring payroll errors in which pay-for-performance bonuses don't get paid out. - Filthy working conditions. Carpet is full of hazardous lumps/bunches, cubicles are left to employees to clean (meaning they never get cleaned since desks are regularly changed), smoking area 20 feet from main entrance to ensure maximum second-hand smoke exposure, and the list goes on.

Ontdek andere reviews over DISH

5,0
4 dec 2025
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Pay was good. Very good commissions

Minpunten

High standards. Robotic at times. Very strict on following call flows and retaining customers.

1
avatar
Reactie van DISH
6mo
It is wonderful to hear that you found the compensation structure and commission opportunities rewarding. We strive to be a great company for our team and are happy that resonated with you. Regarding the call flows and standards, we understand that maintaining high expectations for consistency can sometimes feel restrictive or repetitive. We appreciate your perspective as we continuously look for ways to balance our quality standards with a more dynamic employee experience.
3,0
15 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Good middle management and compensation. Lots of opportunities to learn from plenty of smart people.

Minpunten

Disclaimer -This is all water cooler hearsay and opinion. During the two years I was there the bill came due on being penny wise and dollar dumb over the years. A great example is Sling. Dish beat basically everyone to market but Netflix with streaming and was the first platform to offer live TV via stream (which YouTube TV still uses as a selling point). What happened? Dish paid the original engineers to build it and then balked at paying them to document and maintain it. Same deal with the cyber security team. After years of expecting security engineers to do exceptional work shorthanded for middling compensation eventually they had none. It was all put on the security manager, who had a heart attack after repeatedly requesting support. He understandably did not return. Not much later one of the core systems was ransomed, and the company fell out of the fortune 500. Despite being in the middle of dealing with the consequences of those decisions leadership was doing it all again with the mobile network build out.

1
avatar
Reactie van DISH
1mo
Hearing that you found value in our middle management and compensation, as well as the chance to learn from the talented individuals on our teams, is encouraging. We appreciate you recognizing those aspects of your time with us. On the other hand, the historical context and concerns you shared regarding executive decision-making, infrastructure maintenance, and resource allocation are deeply concerning. Maintaining a stable, secure, and well-supported environment for our workforce is of the utmost importance, and we take feedback regarding employee well-being and operational decisions seriously. We are continually working to strengthen our operations and better support our teams across all business units. Because this review references a sensitive medical situation alongside organizational challenges, we would welcome the opportunity to hear more about your perspective. Please consider reaching out to our team directly at peopleoperations@dish.com so we can learn more.
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