Corporate is oblivious. Ethics have plunged. Becoming Walmart. - werkgeversreview Customer Engagement Leader/Pet Care Manager bij PetSmart

1,0
6 apr 2021
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

401k, Dental, Health insurance, Lots of exercising running around to complete tasks....

Minpunten

Atrocious allocation of labor hours. Increased tasks, despite "task elimination" policies. Medicore training of new hires because the company doesn't provide the hours necessary. Unrealistic expectations given the circumstances. For example, the company will assign the store a mandatory task requiring 2 associates and 3 hours for completion, yet the company only allows scheduling of 1 labor hour. You do the math. 7 billion dollar industry with poor quality products. The quality of life as an employee is abysmal. It's not about the animals or the family, it's ALL about profit. Short-staffed

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5,0
5 jun 2026
Anonieme werknemer
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Very good relationship with colleague

Minpunten

Not very flexible on work times

avatar
Reactie van PetSmart
2w
We're happy to hear you enjoyed working with us, thanks for taking the time!
3,0
27 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Minpunten

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

avatar
Reactie van PetSmart
2d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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