Pluspunten
Good pay, easy access to animals (which contributes to overall enrichment), and many opportunities to connect with the general public if you are new to the area. However, you can easily find these same pros at just about any other workplace.
Minpunten
Awful employee turnover rate. Many indiscrepancies in terms of pay (AKA some people in the same department working the same hours will be paid more than others). Some of the people who make up the skeleton crew are incredibly racist (due to a predominantly white workforce). Store management also doesn't do enough to protect their vulnerable employees from harm which has resulted in many people quitting in droves. If you are a person of color, you'll quickly find that most of your coworkers don't look like you. Bringing up concerns to management often leads to retaliation.