Pluspunten
RBC Financial Group is the largest financial institution and one of the only banks in the world after the recession that is still holding on to its triple AAA rating. Due to the company's large size, growth opportunities are unlimited if you're willing to work hard. The training the company provides is top-notch and is the best in the industry. As a customer service representative, you will be provided with a six-week training program that is conducted through the use of informational technology. I heard from peers that other financial institutions will throw their CSRs out in the open water as soon as two days. As a result of providing its CSRs with such an in-depth training, client satisfaction is usually higher because most of the CSR should be comfortable with the company's software and most transactions should be familiar to the CSR. Another thing that sets RBC apart from its competitors is its reward program. The harder you work, the more you will be recognized and the more virtual points you can earn which can be traded for prizes such as ipods, movie tickets, etc. This is a great way to motivate employees and a great way to reward employees for work well done.
Minpunten
The intensive, in-depth six-week training is a double-edged sword. I was put in a room with a company by myself and listened to a facilitator explain to a group of us through an e-classroom. While I participated a lot, I know that some of the CSRs were sleeping or doing something else. This system will work for people who have integrity and are willing to learn. However, because the position only requires prior customer service skills and a high school diploma, some CSRs just didn't care too much and did other things to past time. If you're willing to participate in the discussions, you like me can use this to your advantage because the facilitator gave great feedback to my manager about my high energy and willingness to learn. Another con is that RBC is such a large company that sometimes the culture becomes blurred. More emphasis should be put into ensuring that the company's values are instilled into the employees so that the company's goals are aligned with the employees. It is only in this sense that the company can move forward.