Pluspunten
In general, SAP America is a good work place that takes care of its employees and provides good benefits. The HR policies are good, as long as they are not bent by the sub-groups in the organization.
Minpunten
The management has a very technical background(basis) and does not understand the complexities of business processes. As a result, overemphasis is given on taking traces, and unnecessary technical analysis during services. Service reports have a rigid structure, and requires collection of data that is very very manual intensive and documentation/processes that do not make any sense. As a result, the consultant is tied up with the nitty gritties of the reporting instead of providing value. No investment on training, improving knowledge in areas that are not technical.