Toxic Leadership and Workplace Culture - werkgeversreview People Analyst bij SumUp

1,0
2 jul 2024
Aanbevelen
Goedkeuring directeur
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Pluspunten

My peers were very supportive and talented. Benefits are not above the market but are good enough. Office is pretty comfortable and well equipped.

Minpunten

I have received feedback from the leadership that was based on gossip or gut feeling, rather than concrete evidence. Apparently, my performance did not meet their expectations, but nobody communicated what was wrong. This was likely because I wasn’t engaging in favoritism, which seems necessary to be considered a high performer. Recruiters struggle to attract candidates due to the hybrid work model and are frequently blamed for this issue. Many colleagues are experiencing burnout, and the leadership is unprepared and immature. Despite claiming to welcome feedback, they take everything personally and do not support or defend their team when confronted by stakeholders. Leadership does not know how to retain talent, and I have experienced multiple instances of mansplaining. They claim to be a people-positive organization but do not trust their employees. Additionally, Brazilians are disclaimed due to pure xenophobia. Managers act very cynical and only care about their own performance. The eNPS results show how bad the situation is and they choose to ignore it.

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5,0
7 jul 2025
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

My time at SumUp as an Account Executive was a truly valuable chapter in my career. From day one, I was impressed by the company’s commitment to its employees — the culture is people-first in every sense. You’re not just a number here; your well-being, development, and growth genuinely matter. One of the key reasons I joined was my manager, AnneMarie. She’s an exceptional leader — intuitive, empathetic, and deeply in tune with her team. Her ability to understand and support people individually created a space where I felt constantly encouraged to grow, even through the natural ups and downs of a sales role. Her leadership was a game changer for me. The role itself isn't easy — as expected in a sales position, you’re responsible for generating your own leads, cold calling, and walking into businesses. What made it all worth it was knowing that leadership at SumUp sees and values hard work and authenticity. When you put in the effort and show up as your genuine self, it’s recognized — and that made a huge difference in my motivation and performance. You are rewarded as well for performance that is solely activity based which was a huge motivator for me in months where I struggled to hit quota or when I first started building my pipeline . Overall, if you're looking for a place where you can grow, be challenged, and be supported by a strong team and inspiring leadership, SumUp is a fantastic place to be. I’m grateful for everything I learned and the relationships I built during my time there.

Minpunten

Cold calling Driving car package is minimal Better support with merchant retention No protected zip codes

avatar
Reactie van SumUp
9mo
Thank you for such a thoughtful review—it truly means a lot to hear how impactful your time at SumUp was. We're especially glad to know that your manager, AnneMarie, left such a meaningful impression. Leaders like her help bring our values to life, and it’s wonderful to see that recognized. We appreciate your honest feedback around sales support and territory structure. Your points about pipeline building, leveraging top performers, and considering protected zip codes are well taken and will be shared with the relevant teams. We’re always looking for ways to make the experience better for our sales teams, and insights like yours help us grow. Wishing you all the best in your next chapter! We're always striving to grow and improve—thanks again for sharing your thoughts with us.
3,0
20 mei 2026
Anonieme werknemer
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Sense of feeling of an entrepreneur

Minpunten

Product was not the best

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