Good at first.....but - werkgeversreview Licensed Insurance Agent bij TTEC

1,0
16 jan 2020
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Hiring process was fast. Company will pay for you to get your insurance licenses life and health.

Minpunten

They told most of the agents in the account that I was working for that we would have the opportunity to stay with the account that we were working for. Fired everyone 4 days before Christmas but we were offered a demotion to basically do the same job for 6 dollars less an hour. We did not receive OT when I was working 12 hours everyday for a week. We did not receive our commissions that we were promised EVER. They put me on another project to work on for Medicare then the system was down for a lot of the worker when they tried to change us back to our original position. Was told to train other employees while waiting for them to fix the system. They told us we would be receiving holiday pay but told us later when the holidays came that we weren't receiving holiday pay. They told us we would be off Christmas and Thanksgiving but comes to find out we wasn't really off if we wanted to receive pay.... Horrible place to work for please find somewhere else to work.

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Reactie van TTEC
6y
Thank you for taking the time to leave a review. Your observations and questions help us better understand how we can improve as a company. If you would like to share more about your experience, please visit www.ttecwehearyou.com

Ontdek andere reviews over TTEC

5,0
8 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Good work life balance great people

Minpunten

Nothing really. Great pay the people are nice

1,0
30 apr 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

The opportunity to work remote is the only pro.

Minpunten

I rarely leave negative reviews, but my experience here was frustrating enough that I feel it’s important to share for others considering employment. The company suffers from major disorganization and a lack of consistent policies. Expectations frequently changed without clear communication, making it nearly impossible to feel confident in your performance or job security. Metrics were unrealistic and difficult to achieve, especially given how understaffed the team was. Instead of addressing staffing issues, the pressure was pushed onto employees. Compensation does not match the workload or expectations. Employees are underpaid for the level of performance demanded, and benefits are disappointing. One of the biggest concerns is that earned PTO, vacation time, and sick time are not paid out, which feels unfair and misleading. Management practices were also questionable. Employees were required to be on camera, which felt excessive and unnecessary for the type of work being performed. Overall, there was a lack of trust and professionalism in how employees were treated. This role could have been much better with proper organization, fair policies, and realistic expectations, but unfortunately, it fell far short.

1
avatar
Reactie van TTEC
1mo
Thank you for taking the time to share such detailed feedback and for your years of service as a Customer Service Representative. We’re glad to hear you value the opportunity to work remotely. We also take your concerns very seriously regarding consistency in communication, workload expectations, staffing, compensation, benefits, PTO policies, and management practices. Feedback like yours is important and helps highlight where we need to continue improving clarity, fairness, and support for our employees. We appreciate your candor and wish you all the best moving forward.
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